Returns & Refunds Policy

At Durva International Trading (OPC) Private Limited, all sales are considered final once an order is confirmed and dispatched.

General Policy

  • Goods once sold cannot be returned, exchanged, or refunded, except in cases of verified manufacturing defects or incorrect shipment.
  • This policy applies to all domestic and international orders, including bulk, customized, private-label, and export orders.
  • No cash refunds will be issued under any circumstances.

Claims & Reporting

  • Any claim related to defective, damaged, or incorrect products must be reported within 24 hours of delivery.
  • Buyers must submit written communication along with supporting evidence, including:
    • Product photographs
    • Batch numbers
    • Delivery receipts
    • Courier/shipping reports (where applicable)
  • Claims raised after the stipulated time period will not be entertained.

Eligibility for Replacement

  • Only products with verified manufacturing defects or incorrect shipment will be eligible for replacement.
  • The company reserves the right to inspect and verify all claims through its quality assurance team.
  • Upon approval, replacement will be made with products of the same type, quality, and quantity, subject to availability.
  • Replacement dispatch will occur only after claim verification.
  • Shipping charges for replacement may be borne by the buyer, at the company’s discretion.

Exclusions

  • Claims arising due to improper handling, storage, misuse, or buyer-side transportation damage will not be accepted.
  • International shipments are made entirely at the buyer’s risk and are non-returnable once dispatched.
  • No refunds will be provided for international orders, regardless of circumstances.

Dispute Resolution

  • All return, replacement, or claim-related matters will be handled amicably by the company’s quality assurance team.
  • Any unresolved disputes shall be subject to Mumbai jurisdiction and governed by Indian laws.