We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition as received
- Unworn or unused
- With original tags
- In its original packaging
- Accompanied by the receipt or proof of purchase
To start a return, please contact us at sales@durvainternational.com.
If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package.
⚠️ Items sent back without first requesting a return will not be accepted.
For any questions related to returns, you can always contact us at sales@durvainternational.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and take appropriate steps to resolve it.
Exceptions / Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care and beauty products
- Hazardous materials, flammable liquids, or gases
Please contact us if you have questions or concerns about a specific item.
🚫 Sale items and gift cards are non-returnable.
Exchanges
The fastest way to receive the item you want is to:
- Return the original item (once approved), and
- Place a new order separately for the replacement item.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved:
- The refund will be processed automatically to your original payment method
- Please note that it may take some time for your bank or credit card company to post the refund